Unexpected Outcomes Of The Vacation Essay - 841 Words

Unexpected Outcomes As time goes by and I get older it’s been impossible to forget a tragedy that happened three years ago. Without knowing, the vacations that I had most wished for turned out a nightmare. For many years my brothers and I begged our parents for some family vacations. Everything was always the same. Every morning we would wake up, my parents would get ready for work, and I got ready for school. It soon became a habit we never went out. One day we as a family made a promise. My dad agreed to take us on vacations if we got our grades up in school. My dad took a second job to keep his promise and so did we. My brothers and I brought our grades up. Eight months later we were off headed to Mexico. My dad decided to take us on vacations to Mexico to visit our grandparents. The trip was long but it was surely amazing. Finally we got time to spend time with our parents, because of their work we rarely saw them. After twenty hours of traveling we finally arrived. To our surprise my grandparents had arranged a welcome party. Even though we were really tired from traveling I was happy we had arrived. It was only three weeks but I was determined to have fun and enjoy every single one of those days. Day after day there was nothing else than family reunions. I saw some beautiful places and meet relatives that I didn’t now. It was a dream come true. It was December and Christmas was just around the corner. We had big plans to have a big Christmas party. One night someShow MoreRelatedTaking a Look at the Management Process1114 Words   |  4 Pagessucceeding in the future (Principles of Management, 2014). According to Principles of Management (2014), alternative ways of action have been identified and carried out by the managers as prevention for unexpected events occur that interfere the operation of the management. For example, the unexpected events are financial crisis, labor force and argument between colleagues. Then, managers are required to appraise the various alternatives and make a decision to choose the suitable and appropriate actionRead MoreFactors That Have No Solutions1241 Words   |  5 Pagesand conditions cannot be reversed. Certainly this is no one person’s or institution’s fault. Often, these medical conditions and their related declines cause other comorbidities that result in unavoidable patient declines, anticipated negative outcomes and, ultimately, death† (Bleier and Becht 54). Sometimes the best thing a resident can have for the best quality of care is the presence of their loved ones nearby. Remember to cherish the time that is left with the family member, instead of attackingRead MoreThe Family Medical Leave Act ( Fmla )1620 Words   |  7 Pagesas they treat qualifying medical conditions, care for a close relative, bond with newborn, etc. In other words, the concept of FMLA was for employers to legally support their workers during life’s challenging circumstance s. Although many positive outcomes are a result of this law, administering FMLA has turned into a challenging and complex task for employers. Passing this law triggered many unintended consequences that have tremendously affected the way organizations manage their leave of absenceRead MoreUse Of Pre Commitment And Commitment Devices994 Words   |  4 Pagesexample is the oldest recorded use of pre-commitment and commitment devices. Today’s common challenges are usually not life and death scenarios like the ones Ulysses faced; however, the same fundamental principles can be applied to achieve positive outcomes within many modern conundrums. For example, knowing that I would soon be replacing an expensive air conditioner, I had my grandmother hold on to my savings to prevent me from spending it. I kept only the money I needed to pay my mandatory monthlyRead More Perceptual Errors Essay763 Words   |  4 Pagesbeach every summer for vacation. I wasn’t the unsophisticat ed â€Å"hick† everyone thought. People who met me for the first time stereotyped me with their perceptions of the Midwest. There are a lot of farms in Kansas but I didn’t live on one. People also used selective perception in perceiving me because they disregarded the information that was inconsistent with their thoughts on Kansas. Attribution Theory (4) A recent event in my life that led to an unexpected outcome was just a couple weeksRead MoreEssay The Storms of Villette1019 Words   |  5 Pagessickness after visiting confession and the storm which detains her at Madame Walravens abode -- the reader is provided with a way in which to understand the vague and despairing ending.      Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   A long vacation from school precedes the first storm and it is during this vacation, where Lucy is left predominately alone, that the reader feels the full depth and emptiness of Lucys solitude. She says, But all this was nothing; I too felt those autumn suns and saw those harvest moons, and IRead MoreBenefits Of Insurance And Warranty1449 Words   |  6 Pageswarranties provide some kind of assurance, especially before making a purchase. Although there is no way to prevent property or product loss, an insurance or warranties do provide some kind of assurance or cushion against the most significant effects of unexpected events (Rejda, 2012). Although both insurance and warranty are designed to provide some kind of measure of peace of mind, the two concepts differ from one another. There are numerous definitions for insurance. Whether consumers are looking forRead MoreImproving The Situation At The Engstrom Auto Mirror Plant1345 Words   |  6 PagesIn this portion of my case analysis, I will be showing ways for suggested solutions in order to help improve the situation at the Engstrom Auto Mirror Plant. I will be showing ways in which organizational improvement outcomes can directly help remedy some of the issues and recommend strategic actions that would lead the organization in a proactive production workforce. The recommendations are creating committees, rework how the Scanlon Plan bonus works, create or use their marketing and sales departmentRead MoreWar Is A Very Sensitive Topic That Includes Many Emotions.1436 Words   |  6 Pagesboy of twenty to whom both had devoted their entire life†(1223, Pirandello). Their son was preassigned for the front lines. Here the pain of people related to war can be seen even before the war actually happens, beca use they predict the painful outcome. Pirandello also points out that the boy’s parents thought they had six months to prepare for his departure, but the sudden announcement of him leaving in three days, surprised, and shocked the boy and his parents, it left them traumatized. Hall plannedRead MoreThings That Annoy Me Essay976 Words   |  4 Pagesday to day basis, it also plays a role in our emotional experience of the world around us. For example, when I order my favorite chicken/mushroom/jalapeà ±o pizza from the restaurant down the street, I’ve come to learn that there are three possible outcomes I can expect. One, the pizza arrives, and toppings, crust, size, temperature, etc. are just what I’ve come to expect from this place. No complaints. Expectations are met, I’m content, and that’s not so bad. Or, I get the pizza, and it’s bursting

High Divorce Rates - 1469 Words

Family Institution (High Divorce Rates) Have you ever been to a traditional wedding? They are the most beautiful breath taking experience that you have ever seen; many symbols like the exchange of rings, uniting candle, flowers, bride’s maids and best man, and the bride in a beautiful white dress. Also weddings are a lot of fun too. They are the start of a family institution. On the flip side they are expensive and stressful for the couple at hand and the odds of staying together are only one out of every five marriages ended divorced within the first five years. Nowadays unlike the past more people are living together without getting married. According to the Associated Press the divorce rate was down to the lowest at 3.6% (per†¦show more content†¦In the United States, no-fault divorce is now available in all 50 states and the a District of Columbia-New York, the last state to still require fault-based divorce, passed a bill this year (2010) permitting no-fault divorce. According to Time magazine w omen are simple happier with out men and father are not necessary. Media has a high impact on the belief that shows like Sex and the City are the new shape of society. Women are financial stabile and don’t need men for financial stability. Family Institution (High Divorce Rates) Have you ever been to a traditional wedding? They are the most beautiful breath taking experience that you have ever seen; many symbols like the exchange of rings, uniting candle, flowers, bride’s maids and best man, and the bride in a beautiful white dress. Also weddings are a lot of fun too. They are the start of a family institution. On the flip side they are expensive and stressful for the couple at hand and the odds of staying together are only one out of every five marriages ended divorced within the first five years. Nowadays unlike the past more people are living together without getting married. According to the Associated Press the divorce rate was down to the lowest at 3.6% (per 1000) sinceShow MoreRelatedHigh Divorce Rates1163 Words   |  5 PagesWhy is the Divorce Rate So High? Intro to Sociology April 25, 2006 A question that has been plaguing sociologists for years is the issue of high divorce rates. Since the 80s there has been an extremely high rate of divorce in our country. In statistics I found from 2004 the percentage of divorce was at 47(NCHS). This question has been studied vigorously, sociologist have looked in every direction for one solid reason that our divorce rate is so high, even compared to other developed countriesRead MoreA High Rate Of Divorce Essay892 Words   |  4 Pagesâ€Å"When you look around this building [district office], you will see a high rate of divorce. I’m certain that significantly more than 50% of district administrators here are divorced. I am part of this statistic. At this level of leadership, there are many tolls on personal relationships. We are discussing a 24-7 job with high and very public expectations.† –P3 Marital trajectories found within couples who are dominated and led by a strong women are often alarming. Participant 3 described thisRead MoreHigh Divorce Rate in Egypt1936 Words   |  8 PagesHigh Divorce Rate in Egypt Social Sciences 5th semester Soha Ihab Elsewerky 19-1343 | PD 1 Research: Introduction: Since we were kids we were brought up to believe that we live all our lives waiting for a happily ever after. Your mother, friends and the society always pushing you and focusing on you having a husband. From your early age you’re taught to take care of your looks and posture, always making yourself pleasing. Media surrounded us with fairy tales stories that grew our expectationsRead MoreThe Divorce Rate Of Japan996 Words   |  4 Pages Divorce Ever since the 1950’s, the rate of divorce has been increasing immensely to a degree that it is becoming socially acceptable. It is losing its stigma as well. Most divorces in the world have similar reasons and statistics as to why divorce is becoming more common, but also have some differences. For instance, Japan’s divorce rate is at 27% whereas Russia has a higher divorce rate around 60% due to some of the same controversial reasons. Japan’s divorce is still fairly lower than theRead MoreDivorce Rate And Divorce Rates1224 Words   |  5 PagesDivorce rate also known as divorce demography, which is the study of demographic factors that impact divorced as a social phenomenon, the divorce demography can clearly evaluate and reflect the marriage stability and happiness index of certain countries or area and that is the reason why data statistics of divorce rate is important. According to ONS (Office of National Statistics), the divorce rate has not been that lo w since 1974, when it was 0.9%. The number of divorces in 2014 was declined toRead MoreThe Divorce Rate Of America959 Words   |  4 PagesDivorce Rate Throughout time, practices that were once never used, become more common. In the 1600s divorce was a forbidden practice or a last resort. Since then, laws have changed, and so hasn’t the stigma related with divorce. The guilt and fault that divorce once carried has vanished. According to the book Should I Keep Trying to Work it out, â€Å"In the United States, researchers estimate that 40%–50% of all first marriages will end in divorce or permanent separation. The risk of divorce is evenRead MoreWhy Has The Divorce Rate Of The Uk Change Over The Past 30 Years?1181 Words   |  5 PagesWhy has the divorce rate in the UK change over the past 30 years? Contents Introduction.................................................................................................................................... 2 Main Body†¦........................................................................................................................................... 3 Conclusion.............................................................................................................Read MoreEffect Of Divorce On America826 Words   |  4 Pagesdecreasing. The online database â€Å"The Effects of Divorce In America† connects to how many children will grow to see there parents divorce before the age of 18. â€Å"Mounting evidence in social science journals demonstrates that the devastating physical, emotional, and financial effects that divorce is having on these children will last well into adulthood and affect future generations†. This problem that is occurring with children being involved in divorces is causing the world to be kept at a low withRead MoreThe Effects Of Divorce On Children And Females1554 Words   |  7 PagesTristina Arellanes Mrs. Hanson English 12 4 November 2014 Effects of Divorce The human species has evolved to make commitments between males and females in regards to raising their offspring, so this is a bond (Lancaster). This means that humans were not meant to be with one mate their whole life. People only stay by this tradition so that children can grow up with the bond of both parents and not have to leave full responsibility on one parent. Couples without children, however, stay togetherRead MoreThe Divorce Rate Of Divorce1123 Words   |  5 Pagesrelationship, therefore they choose divorce, which is one of the solutions to cope with problems between husband and wife. Furthermore, most people think carefully before they get marriage. However, the divorce rates trend to continually increase nowadays, thus it might be argued that divorces can be taken place easier than the past. In the United States, researchers estimate that 40%–50% of all first marriages, and 60% of second marriages, will end in divorce. Divorce has always been present in Ameri can

Customer expectation and satisfaction free essay sample

The purpose of this report is to show and understand the customer’s expectations while consuming a service and the satisfaction level of the customer. In this case, a consumer experiences a particular service at a hairdressing saloon. The customer expectations are compared with actual outcome. In addition, the report also defines and explains SERVQUAL and relates it to the service diary. The service dairy is made to show the importance of a service to a customer and it provides information related to the expectations and what really happened during the consumption of the service. Hence, it is possible to analyze the satisfaction level of each element as well as the service quality of the service. Customer service includes task-orientated actions that involve interactions with clients in person or by technology for the purpose of service ‘manufacture’, ‘delivery’ and service support (Lovelock 2011). The service standard of a firm is very important in response to competitive pressures. Firms should be able to convert consumer’s expectations into specific behaviors and actions. For the customer service of an organization to be good, it needs to have good and reliable employees. The report analyses the experience that happened at A-saloon, a hair saloon with details about the customer and the pre-consumption stage, consumption stage and post-consumption stage. It relates the customer’s expectations before the service and what happened during the consumption, whether the consumer’s expectations were met or not and satisfaction of the customer, whether the consumer is satisfied about the service of A-saloon. Analysis and recommendation SWOT Analysis Strengths One of the strengths of A-Saloon is its location. People get easy access to the area through bus and train even if they do not drive there. In addition, it is located in a shopping gallery. Therefore, customers would go for haircut and shopping at the same time, which encourages customers to go for these kinds of saloons because during their waiting time they can also go around the mall. In addition, the staffs are well experienced and also they have different prices for different staffs. For example, less experienced staffs are cheaper. In addition to this, A-Saloon has a good marketing, good operation and client management. Weaknesses Although the staffs are well experienced, they are sometimes rude to customers and hence this might make the customer unhappy and the saloon might lose customers. Furthermore, the washing area and the decor of the saloon were out of date. Upgrading the saloon will be a better idea and hence customers will appreciate the saloon much more. Apart from this, there is lack of control on weekends due to lots of customers. Poor customer care may delay the hair salons revenue. Opportunities While the strengths and weaknesses are internal parts of the hair salon analysis, the opportunities and threats of the SWOT assess the external aspects of the salon. Advertising around the area and throughout the mall is a good opportunity to create customer awareness. There is no need to advertise on the internet only. In addition, upgrading the saloon and introducing new hair styles and new product brands is an opportunity to pull new customers. Threats This is an external situation that can cause harm to the saloon. For example, a new hair saloon opening in the mall. But although A-saloon cannot force the new saloon to move, it can still create new strategies to lead the market and do not lose its customers and at the same time brings new customers. These might include new promotions and specials, coupon and promoting customer’s benefits. Expectation Customer expectations are views about the upcoming occasions which, when compared with the current service delivered, are assumed to influence satisfaction of overall service quality (Coye, 2004, p. 54). Before consuming the service, the consumer had high expectations because A-Saloon advertisement was impressing. However, after consumption the consumer rates an average satisfaction for the service provided. Customer expectation is am important part for delivering services because each consumer evaluates a service quality by comparing their expectations to the service delivered (Robedo, 2001, p. 22). The consumer wants the service to be delivered as promised, hence while delivering a service one should manage expectations. Therefore most service businesses that promise a service try to prevent customer to be dissatisfied and increase satisfaction (Lovelock, 2011, p. 327). Zeithaml (1993) stated that consumers assess service quality from expectation before the consumption and the actual service. The four main features of services, intangibility, heterogeneity, perishability and inseparability increase risks by a great proportion in the purchase of a service and at the same time it decreases certainity (Mitchell, 1993). Relating to service firms, risks are hard to be bared because the product is intangible. Hence, measuring the service quality is challenging because of their intangibility (Mahapatra, 2006). Therefore, in this case, the expectations of the customer were almost met. Hence, the customer is overall satisfied with the service provided by A-saloon. Almost all expectations were met except one of the staff was a bit rude but apart from these small matters all were good. Customer satisfaction Customer satisfaction is the consumer’s post-consumption evaluation of a particular service experience. It is a step where the consumer’s expectations, needs and desires are met or exceeded. Satisfaction is linked to the gap between a customer’s pre-purchase expectations and the actual service (Lovelock, 2011 p. 64). Satisfaction is divided into two categories: Overall satisfaction and transaction specific satisfaction, where overall satisfaction is the consumers overall satisfaction or dissatisfaction with the service provided from the organization based on experiences and specific organization. However, transaction specific satisfaction is the evaluation of a specific service experienced (Lovelock 2011). Customer satisfaction occurs when the evaluation of a customer’s post-consumption ratings exceed his expectations from pre-consumption stage. Normally, if a customer appreciates this, he tends to be loyal and hence he repeats buy. In addition, the consumer talks positive about the organization and this lowers the costs of the organization to attract new customers. This is because consumers have positive feelings about a particular brand and hence share the brand to his friends and relatives (Lovelock 2011). In this case, overall the customer is satisfied because his expectations were almost same to the actual service. Even though the service delivered by A-saloon did not exceed his expectations, he stated that he would be a loyal customer to A-Saloon and also recommend other people. Only in certain parts the consumer shows dissatisfaction. In determining satisfaction with a service, emotion is also an important part (Liljander, 1997 p. 148). Hence, the consumer in this case is in positive mood because based on the appendix, which is the service diary, the consumer had a good rating for A-saloon and he knows that it was a weekend and some inconveniences happened. Therefore, according to the customer, the service can further be enhanced. He also stated that he will recommend friends to A-saloon, hence this is a good perception because he is mostly satisfied with the service provided. Service environment Mehrabian-Russell stimulus response model (Lovelock 2011, p. 293) shows responses of customer’s experiences of the environment where a service is being delivered. For example, in this case, the consumer stated that the saloon was well designed although the layout of outdated and also the lightings were good but only the washing area was dirty and the music’s volume was too low. Therefore, overall the service environment of A-saloon is good enough so that a customer feels at ease. But if the saloon upgrade, customers will be more entertained to go there and hence A-saloon will have an increase in number of customers. However, still the saloon is operating and lots of consumers are going there for haircut because according to the service diary, the consumer states that the saloon was quite full on a Sunday afternoon. Service quality (SERVQUAL) Service quality is another aspect that contributes to satisfaction level of a consumer apart from expectations. It relates to managerial delivery of the service while satisfaction relates experiences of a particular service. There is no relationship between service quality and consumer satisfaction. But service quality is an important part for managers to consider. The most common method is to use SERVQUAL scale in measuring service quality. There are five dimension of service quality, which are: Tangibles- appearance of physical elements, reliability- accurate performance, responsiveness- on time and helpfulness, assurance- credibility and security and empathy- easy access, consumer understanding and good communication (Lovelock 2011). These dimensions are evaluated by a total of 21 elements. Each item is measured by responses to two statements that measure: the customer’s expectation of a service and the ratings customers give to the service after consumption. To develop the SERVQUAL scale and the SERVQUAL survey, these dimensions and statements are used. The survey uses a seven-point scale, from strongly agree to strongly disagree and when ratings are less than expected, it indicates poor quality service (Lovelock 2011). The results of service quality are: to measure the service quality based on expectation score, weighted and unweighted, that is taking into account the degree of importance, to highlight good and bad components of the serve provided, to monitor quality as time goes by, to compare performance with competitors, to measure quality of the service at industry level, data and results may facilitate effective segmentation (Lovelock 2011). However, there are some criticism of service quality, these are: the length of the questionnaire, limited application- specific attributes to be defined for some organisations, expectations are not always easy to make. Consumers sometime evaluate SERVQUAL online. This is based on: Accessibility, navigation, design and presentation of the website, currency and accuracy, responsiveness, content and purpose, level of interaction, reputation and security (Shohreh A. 2000). Hence, in this case the consumer provided a scale rating in the service diary for the service delivered by A-saloon, which is a good rating, which means that consumers are entertained for A-saloon. Recommendation/Conclusion Therefore, in this report, customer satisfaction was used to analyze the level of satisfaction of the customer who went to A-saloon for a haircut. In addition, service quality was also defined and explained, but there was no proper SERVQUAL measurement done. The customer rated the service as overall a good service and according to the appendix, the customer states that he is willing to recommend friends to the saloon. Therefore, A-saloon serves a good service and hence it is a good thing that will cause customers to be happy. A-saloon is strongly recommended to upgrade the saloon in order to attract more consumers and also the washing area needs to be improved so that consumers do not complain about it and consumers always talk positive about the saloon. This helps the saloon to save cost on advertising because its consumers are advertising for it already. In addition, A-saloon needs to have a better service during weekends and also needs to have better staffs so that consumers are happy and do not complain about any part of the service.

Indications Of Positive Customer Practices By Pizza Hut - Sample

Question: Discuss about the Indications Of Positive Customer Practices By Pizza Hut. Answer: Indications of positive customer practices by Pizza Hut and recommendations. Pizza Hut has been in forefront in regard to offering family services. Its competence in providing best family deals have successfully captured this type of customers. Better family meals deals have been cultivated for a long time with constant updates to cater for changes that come with modernization. The brand provides better value for money and this can be revealed from price comparison with its competitors. Use of friendly traditions and polite business slogans in bright, clean and welcoming space contributes positively to customers experience. This also helps in making up of a business fact that Pizza Hut is the worlds largest pizza chain. Adoption of mass customization of products as a strategy that enables customers to have more options to choose from is a good brand practice that should be improved. Different pizza options available based on sizes and crust type, each with certain varying tastes encourage cross-selling. This can be seen as a way of generating pricing structure that caters for all customers. It also provides them with alternatives that will best suit them based on their preferences. The idea of mass customization of products has been found to be instrumental for Pizza Hut in retaining and increasing customers due to its consideration of individual needs. The consistency of quality ingredients and fresh vegetables have helped maintain positive impression of quality pizza. Product positioning has enabled the brand to follow single branded position and stick to pizza as the flagship brand. Pizza Hut has also endorsed multiple product strategy, selling a variety of products such as desserts, appetizers and beverages. This presents an inclusive opportunity for different types of customers.